The role
Structure
This role reports to the Office Operations and Events Technical Manager and sits within the Operations Team. You will also work closely with all other members of the wider team.
Purpose
This vital role enables LICC’s growing mission to flourish, serving as the central support to a lively team, keeping track of our friends, donors, hirers and inquirers, and allowing the whole staff team to function at their best. You will provide a first point of contact and welcome to LICC, whilst also supplying operational support across the wider LICC team.
LICC exists to envision and empower Christians to live as disciples of Jesus in their everyday lives, wherever they are, whatever they do. As part of our skilled and dedicated team, you’ll help make that transformative vision a reality. It’s an exciting time to get involved, as we focus on delivering our new strategy to engage a million UK Christians with the vision of whole-life discipleship in the next five years.
Responsibilities
Provide an excellent first point of contact into the organisation, acting as the ‘face’ of LICC
· Handle all general enquires by phone, e-mail, or in person
· Represent the ethos and vision of LICC in response to enquiries
Provide essential operational services and office functions to the LICC team
· Administer all incoming and outgoing post
· Purchase general supplies and stationery
· Provide administrative support for other teams
Support the Finance and Fundraising Teams
· Process postal donation acknowledgements
· Provide holiday cover as appropriate for the Finance and Fundraising Administrator
Enter and maintain contact data on our CRM system, working with the CRM and Analytics Manager
Manage LICC shop operations
· Efficiently fulfil all web shop and bulk orders
· Facilitate on-the-road sales with the speaking team as required
· Manage in-house event sales
· Manage stock levels, conducting re-ordering as necessary
· Assist with the annual stocktake
· Periodically review postage costs and update the website accordingly
· Provide first line of support to customers
· Help support the development of LICC resource sales and distribution
Manage venue hire
· Manage the online booking system and other ad-hoc enquiries
· Manage the electronic calendar for all available meeting rooms
· Deliver health and safety briefings to hirers
· Manage hires on the day when needed
· Liaise with the Finance and Fundraising Administrator to ensure all hire invoices are raised
Provide hospitality to all guests
· Welcome all visitors to LICC
· Advise and serve any visitors to the shop who wish to purchase resources
· Provide hospitality for business meetings at LICC as required
· Arrange the provision of weekly staff lunches
Manage building presentation
· Ensure all areas of the building are tidy and well-presented (cleaning is performed by an external contract company)
· Assist the Office Operations and Events Technical Manager with supervision of contract cleaning staff
· Manage all aspects of the staff kitchen
Assist the Office Operations and Events Technical Manager and the Events Designer operationally with all in-person and digital events.
· Set up rooms and refreshments
· Provide operational support for external speaking engagements, courses, and festivals. This will sometimes include travel and accommodation around the UK.
There may also be the opportunity to become involved in other areas of work depending on the skillset and interests of the successful candidate.
Essential skills and qualities
· A highly organised person who can effectively manage their own time and priorities
· Strong administrative skills (along with a passion for good administration)
· Microsoft Office 365 Suite skills
· Clear attention to detail
· Written and verbal communication skills
· Mathematical competence
· Competence at data entry
· A care for excellence and people
· A team player who enjoys helping to make a whole team work well
· Cheerfulness and a joy in problem-solving
· An advocate for the whole-life vision, keen to see Christians relate the gospel to all of life and equipped to make a difference wherever they are
Desirable skills and experience
· Experience with CRM systems (we use Donorfy)
· Hospitality experience
Terms and conditions
The role is a full-time, permanent post, based in London with a salary in the range
£27,000–£28,000, depending on experience. The role requires working in the office four days a week, with the ability to work flexibly once a week by agreement with your line manager.
There are 25 days’ holiday per annum, with statutory holidays in addition. Three further
days’ holiday are given between Christmas and New Year. You will be expected to
be available for occasional evening events. A ‘time off in lieu’ arrangement is in
place. LICC also offers a contributory company pension scheme and life assurance
cover.
This post is subject to an occupational requirement that the post holder is a
committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.You must
also have the right to work in the UK.
How to apply
To apply for the role please email the following to Nigel Hall, Operations Director
(hr@licc.org.uk), by 9am on Friday 26 January 2024:
· A full CV
· Covering letter outlining your motivation and relevant experience for the role
· Details of three referees – one personal, one professional, and one from your church pastor/minister. References will only be sought should you be offered the role.
If you have any questions about the role or about LICC, don’t hesitate to get in touch with Nigel by email or phone (07941 224965).
First interviews will take place on Zoom on 2 February 2024. Second interviews will be in person at LICC (St Peter’s Vere Street, London, W1G 0DQ) on 7 February 2024.