Terms and Conditions

Terms and Conditions

United 2017

  1. All paper bookings carry an administrative charge of £10 per person. Please add this to the appropriate rates above to calculate total fees.
  2. To benefit from the Early Bird rates full fees must be received by their respective deadlines.
  3. For those who have secured their place with a deposit, full fees must be received by 31 May 2017 at the latest. After this time, any bookings with outstanding fees may be cancelled if the event is full or a charge may be made for late payments.
  4. Cancellations must be received in writing by 31 May 2017, otherwise full fees will be forfeited. An administrative fee of £15 per fee-paying delegate will be charged.
  5. Delegate places can only be substituted like for like when received by New Wine in writing, from the booking contact. All substitutions incur a £5 per person administration fee; this also applies to transfers between National Gathering weeks. Once tickets have been received for the event, please send us the ticket/s to be substituted or bring them to Customer Services onsite along with the a substitution form which can be downloaded here.
  6. New Wine is unable to refund fees in the event of cancellation due to unforeseen circumstances. We recommend you take out holiday insurance.
  7. In the event of changes to the programme or speakers, we are unable to offer refunds.
  8. Please select the group you’d like to camp with when booking. Changes to your selection or accommodation can be made until 30 April 2017. After this date we can not guarantee that you will be able to camp with your church group , and any changes will be charged at £5 per booking.
  9. If you would like to be linked to another camping group please email info@new-wine.org but note that we cannot guarantee to meet all requests for different church groups particularly if they are large groups, to be camped together.
  10. Please note that villages are usually made up of several different church groups.
  11. Electrical hook-ups can only be provided where lifesaving or emergency medical equipment is needed. A note from your GP may be required to prove need where information given is not sufficient. Where a hook-up cannot be offered, delegates may be able to use the facilities in the medical centre or Our Place. New Wine are unable to provide electric hook-ups for mobility scooters. We advise that delegates bring a spare battery and we will provide a central charging point for these. A very limited supply of spare batteries may be available for use but cannot be guaranteed.
  12. Children under the age of 18 must be booked on to the event with and be accompanied by an adult aged 21 or over.
  13. Church groups of children or teenagers without their parents are advised that there should be one adult (21 years or over) for every five children attending if all are the same gender. For groups of mixed gender there should be at least two adults with a maximum of eight children to two adults.
  14. Children are allocated to the appropriate children’s groups according to their age on 31 August 2017. Unfortunately, we cannot accept transfer requests for children’s groups.
  15. When not in New Wine children’s venues, children are the responsibility of their parents. Always know where your children are, who they are with and when they are expected back. Please see the website for our safeguarding policy.
  16. No pets are allowed on site except aid dogs (please bring documentation).
  17. There will be official photographers on site at our National Gatherings. Delegates may feature in these images, which will be used for our website, magazine and on social media channels. If you do not wish your child to be photographed, you must submit a letter stating this to the Team Leader of their children’s group during registration.
  18. You are required to inform New Wine if you are subject to a safeguarding agreement with your home church. You should also discuss this with your church leader before making a booking.
  19. While on site, you are obliged to co-operate fully with site security, stewards and New Wine staff, and to adhere to rules and safety regulations set out in the Advance Information, Arrival leaflets and the on-site programme.
  20. Due to data protection law, New Wine cannot disclose delegate details or lists to other delegates.
  21. If requested by the church/camping group leader, we will provide a list of delegate names who have selected to camp with that church/group. If you would prefer not to have your name disclosed in this way, please let us know at info@new-wine.org
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