United Advance Infomation- Delegate Week A

With not long to go, here’s everything we think you might want to know about United 23 before you set off. There’s a checklist at the end for the most important bits. Happy reading!

Before You Leave

Event Tickets

Tickets will not be posted out – your tickets have been emailed to you. Please have them ready to show upon your arrival so they can be scanned – you will not be allowed access without them.

Access your tickets from your account as follows:

Please note, only a booking manager will be able to access the tickets for the whole booking.

  • Log in to your Festival Pro account with the details sent in your original confirmation email.
  • Click on the ‘Your Tickets’ tab on your account dashboard.
  • Click the ‘Download E-Tickets’ button at the bottom of this page. This will download all the tickets on your booking.

If you need any help downloading your tickets, please email us at info@new-wine.org.

Day & Evening Tickets

Day/Evening Tickets can be bought online up until Tuesday, 25 July, after this date, subject to availability, tickets will be available at the gate.

Getting Here

The Kent Event Centre is located just off the A249 dual carriageway. The postcode for the arrival gate is ME14 3JF

Hired Tents & Caravans

If your tent or caravan is being set up for you, you must send details of your village (you will have been sent an email) to the hire company, and ask them to liaise with your Village Host about the arrival, removal and location of your accommodation.

Arrival & Departure


Delegates may arrive from 9am on Wednesday 26 July

Team may arrive from 12pm on Tuesday 25 July

Day Ticket holders can arrive from 7am on the day of the purchased ticket (and will need to leave the site by midnight)

Evening Ticket holders can arrive from 5pm on the day of the purchased ticket (and will need to leave the site by midnight)

Please do not arrive before these times; we cannot allow early access for health and safety reasons.


Wristbands are required to gain access to the site and venues, so will need to be worn at all times. Adults will receive these on arrival (on presentation of your tickets); children will get them at kids’ check-in (see below), and youth at their first venue session.


You can find out where you’re camping village is, via the email you have been sent. You can view the site map here.

Your Village Host is responsible for the best use of the camping area from a health and safety perspective. They will allocate your space before you arrive, so please speak to them before setting up. If you need to contact your Village Host prior to your arrival, you can do so through the New Wine office.


The site is a car-free zone, so please move all vehicles to the car park as soon as possible after unloading (within 2 hours of arrival and no later than 9pm).

The car park is just off Scragged Oak Road. Please follow Stewards instructions to park. If you’re staying off site, please use the Reserved Car Park within the main car park.

Children’s Registration

Parents/guardians will have already received details on how to register for children’s groups, which needs to be completed by Wednesday 19 July. Please contact info@new-wine.org if you’ve not received this.

On site, parents/guardians need to check-in to children’s groups between 2pm and 4pm on Wednesday 26 July in the relevant venues; 0-4s late registration is between 6pm and 7pm. Please note: parents/guardians will need to show their event wristband and a form of ID to collect their child, for example, their delegate name badge (e-ticket)


All United A delegates must leave the site by 12pm on Monday 31 July.

Life on Site

Day 1

The programme starts at 7pm on Wednesday 26 July in the main adult venues. Children’s and youth groups are as follows:

  • 0-4s: Thursday 27, 9.15am (doors open 9am)
  • 5-7s*: Wednesday 26 July, 6.30pm, & 7.30pm
  • 8-11s: Wednesday 26 July, 7pm
  • Luminosity (youth): Wednesday 26 July, 7pm
  • Kids Creative for 8-11s: Wednesday 26 July, 9pm
  • 0-4s Family Venue: Wednesday 26 July, 6.30pm

*On the first evening, parents/carers of 5-7s are invited to attend one of two Family Celebrations in the 5-7s venue at 6.30pm or 7.30pm.

Event Programme

As part of our commitment to sustainability, we are reducing the amount of printed material on site. You’ll be able to access the Digital Programme online (with a printer-friendly version of the timetable) and via our free United 23 App – both available very soon; we’ll let you know once live!

First Aid

There is a Medical Centre on site for emergency use only. Please bring basic medical supplies such as antiseptic cream, paracetamol, plasters and any regular medication.

Food & Shops

There are a range of food vans at the Food Court which are open throughout the day.

Cafes can be found in the Impact venue, close to the Arena and in the Resource Hub. The onsite shop, which sells a range of fresh food, groceries and toiletries, is open from  07:30-18:30 each day. Tesco Extra and Aldi are both approximately 10 minutes’ drive from the showground.

Supermarket deliveries are not allowed on-site – you will need to collect your shopping from Purple Gate.

A freezer pack exchange service will be available on-site in the John Hendry building. There is no gas exchange available on site; the nearest is B & Q in Maidstone.

For security reasons, we cannot allow visitors on site. Everyone on site must have an event ticket or will be required to purchase a Day Ticket upon arrival (subject to availability).

New Wine FM

Don’t forget your radio and tune in to 87.8FM for live sessions, interviews, seminars and more throughout the week. See the radio symbol in the Timetable or App for details of what’s on.


Pets are not allowed on site (including in car parks) except registered guide, hearing or assistance dogs (you will need to provide relevant certification). Dogs in training are not allowed.

Prayer Ministry

As a family, we want to ensure that everyone has the opportunity to be prayed for during the ministry times at our main meetings. If you would like to pray for others, you must attend the ‘Prayer Ministry Training’ seminar, where you will receive a Prayer Ministry Wristband. Hub 1 at 4pm on Wednesday (Week A) or Hub 1 at 4pm on Thursday (Week A)

Please note:  New Wine cannot authorise anyone to join the Prayer Ministry team without attendance at the onsite training session.



  • Large maps are available to view at the Info Point and Site Services.
  • There will be interpretation using BSL at main morning and evening sessions and seminars upon request; see the digital Programme for further details.
  • There is a designated hearing loop area in the Arena and Impact.
  • Flashing lights will be used in the Arena and Impact venue. Strobe lighting will not be used in any adult venues.
  • The Arena and Impact venue teams will be available to discuss any special seating requirements between 2-4pm on Wednesday 26 July.


The site is an agricultural showground and although we do all we can to cater for your camping needs, we cannot provide all the facilities of a regular campsite. Please note:

  • We have a Medical Centre for emergency use only. Please bring basic medical supplies and read our STAYING HEALTHY leaflet.
  • The villages are not lit at night so please bring a torch.
  • Electric hook-ups are not available unless authorised by the New Wine office for medical equipment.
  • Ensure batteries are fully charged as there are no charging facilities.
  • Only use non-formaldehyde chemicals for chemical toilets and use only the Elsan points marked on the map for disposal.
  • Gas supplies are not available on site. The closest is B & Q in Maidstone.
  • There is a launderette in Maidstone, but no laundry facilities on site.
  • The use of generators and engines, including those in motorhomes or campervans, is not permitted.
  • Open fires, fire pits, chimeneas and Chinese lanterns are not allowed.
  • BBQs are allowed, but only outside – this applies to teepees as well as standard tents.
  • Please read through, print out and bring this FIRE RISK ASSESSMENT FORM for completion on site (this may be requested for inspection by the Fire & Rescue Service on site).


The cash point outside the Resource Hub charges a small fee. There are free cash points at various outlets approximately 10 minutes’ drive from the showground.

Disabled Access

Please bring your Blue Badge to Site Services (in the Information Centre) to obtain a New Wine Disabled Car Pass.

This Pass will enable you to park in a designated Disabled Car

Park or adjacent to your accommodation (as directed by the

Village Host). For safety reasons, your vehicle may be used

on site only for travel between the main entrance (Purple Gate),

your camping village and the Disabled Car Parks, using the advised routes (observing 5mph (walking pace) speed limit). The permit holder must be in the vehicle when it is in use. Please do not use hazard lights but use dipped headlights and indicators as normal.

There are two large accessible bathrooms on site, one with a portable hoist and changing bed, adjacent to Access, for any delegates who need it. There are also disabled toilets in the Teams Lounge entrance and by Information that will be open 24 hours a day.

Ear Defenders & Earplugs

People with sensitive hearing or young children should consider bringing ear defenders or earplugs for worship times in main venues.

Phone Charging

Phone charging will be available in the Resource Hub for a suggested donation; please provide a charger. This area will be unattended and phones are left at the owner’s risk.

Showers & Toilets

Basic facilities are within reach of all villages. Toilet rolls are provided, but bring a few extra just in case!


Limited WiFi is available in the main venues and the Resource Hub. There is good 3G/4G coverage.

Site Safety

Bikes, scooters, skateboards & rollerblades

These are so useful for getting around site, so do bring them with you. For everyone’s safety, do not ride in the pedestrian zones and please do not use them anywhere on site on the arrival or departure days, or before 7am on Thursday 27 July.

Cycle helmets should be worn, bike lights used at night and traffic-free zones and cycle routes observed. Please mark bikes etc to make them easy to identify. A simple lock avoids the wrong bike being collected.

Drones/Unmanned Aerial Vehicles

These are not permitted anywhere on site.

Electric Scooters

Electric bikes/scooters are not permitted on site.


In the case of any genuine emergency, please call the emergency number printed on your wristband: 0204 583 2929. The on-site medical team is the first point of contact for people requiring medical attention, and they will call 999 if necessary.


The entrance and exits to the showground are manned by an external security firm and supported by New Wine stewards throughout the day. While every effort is made, it is not possible to make the site completely secure. Please do not leave anything of value in your tent or unattended anywhere on site, including venues, as New Wine cannot take responsibility for lost, stolen or damaged property. For security, please do not wear Team T-shirts from previous years.


  1. Download or print your tickets to be scanned.
  2. Download the United 23 App from Google Play & App Store.
  3. Bring photo ID for collecting children from venues.
  4. Bring basic first aid items, any regular medication and read through the Staying Healthy leaflet.
  5. Print the Fire Risk Assessment form and bring with you.
  6. Bring cash.
  7. Bring an FM radio.
  8. Bring ear defenders for children or those with sensitive hearing.
  9. Bring scooters, bikes, skate boards etc and helmets, and don’t forget you can’t ride them on the first day or within the pedestrian zones.
  10. Arrive – Team no earlier than 12pm on Tuesday 25 July and delegates no earlier than 9am on Wednesday 26 July please!

If you have any other questions or concerns, please don’t hesitate to contact us at info@new-wine.org.

We can’t wait to see you in Maidstone!

With every blessing,

The New Wine Team