These Terms & Conditions define the terms under which tickets are sold.
In order to purchase a ticket, it is important that you first read and understand these Terms & Conditions – you need to agree to and comply with these terms in order to buy tickets.
On completing a booking, you hereby agree to these Terms & Conditions.
We may make changes to these Terms & Conditions in response to the latest legal and regulatory frameworks. If changes are made, we will give you notice by posting the updated terms to our website.
UNITED & LUMINOSITY
- Payments include entry to United and/or Luminosity venues (subject to capacity), use of facilities and a camping pitch.
- Delegates booking to stay off site will receive a £40 reduction per ticket.
- Your ticket remains the property of New Wine and is a personal revocable license which may be withdrawn, and admission refused at any time.
- Any unacceptable behaviour likely to cause damage, nuisance or injury shall permit New Wine or the event hosts to request your removal from the premises.
- All tickets are non-refundable, including deposit.
- Delegates requesting a paper booking (this includes booking over the phone) will be subject to an additional administrative fee of £10 per person. Please add this to the appropriate rates to calculate total fees.
- Day ticket holders are permitted access to the site 8am-midnight only and are not permitted to stay overnight.
- It is your responsibility to check your booking, mistakes cannot be rectified later. It is also the responsibility of the delegate to inform New Wine of any changes to personal contact details including a current valid email address which is the preferred New Wine contact media.
- An unsuccessful volunteer team application does not guarantee you a delegate place. If you are unsuccessful in your team application, you will need to purchase a delegate ticket. Any delegate tickets are subject to availability at the time of purchase.
- As a condition of sale the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other communication to the public in any medium and/or for any video, DVD or similar or any projection or digital mapping as part of the audience, and/or by any CCTV cameras and recordings operated by or on behalf of and made by or on behalf of New Wine Events for public safety and security purposes.
CANCELLATIONS AND REFUNDS
- All fees paid will be forfeited in the event of delegate cancellation – we strongly recommend you take out travel insurance.
- In the event of New Wine cancelling United or Luminosity due to “circumstances beyond our control” (definition in terms below), then ticket places and fees may be transferred to an alternative event without additional charge. Where delegates do not wish to hold their place for an alternative event, the ticket fees will be fully refunded.
- We are unable to offer refunds in the event of changes to the programme or speakers.
- For any refunds processed, New Wine has no liability for costs incurred by delegates beyond those of the event ticket fees.
- In person event tickets can not be exchanged for online event tickets and vice versa.
- In the event of changes to the programme or speakers, we are unable to offer refunds.
RIGHT TO ADMISSION
- New Wine may be required to introduce certain conditions to entry to events to comply with national or local authority rules or regulations, or to comply with health and safety advisers and insurers. This could include proof of relevant vaccination, test results, or similar, before admission. New Wine may refuse admission in the event of non-compliance and/or insufficient proof and/or a positive test result. A refund of the face value of your ticket(s) will be considered if admission is refused on these grounds and may be given dependent on the individual circumstance.
- New Wine reserves the right to search attendees’ bags upon entry as needed (for example, if we’re instructed to do so by the local authority). If this is the case, we ask for you to comply with searches and any inappropriate items (weapons, illegal substances, fireworks or other items we deem inappropriate) will be confiscated without compensation.
- Any person in possession of illegal substances, contraband goods or offensive materials, may be refused admission or ejected. Anti-Social or dangerous behaviour will not be tolerated, and we reserve the right to eject people from the event without refund or compensation.
- Where we detect actions that are illegal or criminal in nature, we will report them to the police. Any acts of vandalism to the venue or any of the structures therein will result in the persons involved being evicted from site, pending future criminal and/or civil prosecution to recover the costs of the loss or damage.
- A minimum of 50% of each ticket fee must be paid as a first instalment to secure tickets. This is non-refundable.
- To secure the Early Bird rate, you must pay at least the first instalment (50% of each ticket fee) by 31 January 2023. All remaining fees must be paid by 6 April 2023.
- Ticket fees increase to the standard rate from 1 February 2023. You may still pay in instalments up until 6 April 2023, when all remaining fees are due. After 6 April 2023, full fees must be paid at the time of booking.
- Any pre-booked tickets for United not paid in full by 6 April 2023 will be cancelled.
- Delegate places can only be substituted like for like when received by New Wine in writing, from the booking contact.
- Please select the group you’d like to camp with when booking. Changes to your selection or accommodation can be made until 6 April pre-event. After this date, we cannot guarantee that you will be able to camp with your church group.
- If you would like to be linked to another camping group please email email@example.com but note that we cannot guarantee to meet all requests for different church groups particularly if they are large groups, to be camped together.
- Please note that villages are usually made up of several different church groups.
- Electrical hook-ups can, in some instances, be provided where lifesaving or emergency medical equipment is needed. A note from your GP may be required to prove need, where information given is not sufficient. Where a hook-up cannot be offered, delegates may be able to use the facilities in the medical centre or Our Place.
- New Wine is unable to provide electric hook-ups for mobility scooters. We advise that delegates bring a spare battery and we will provide a central charging point for these. A very limited supply of spare batteries may be available for use but cannot be guaranteed.
- Electrical hook-ups can be requested for groups of 20+ in community cooking tents by emailing firstname.lastname@example.org. There is a fee for this service.
- Children under the age of 18 must be booked on to the event with, and be accompanied by, an adult aged 21 or over.
- Children are allocated to the appropriate children’s groups according to their age on 31 August 2023. Unfortunately, we cannot accept transfer requests pre-site for children’s groups.
- When not in New Wine children’s venues, children are the responsibility of their parents or youth leaders. Always know where your children are, who they are with and when they are expected back. Please see our safeguarding policy.
- Pets are not allowed on site except working guide or assistance dogs. The definition for New Wine purposes is that pertaining to dogs provided to individuals living with disabilities or long-term health issues via:
- Canine Partners,
- Dog A.I.D,
- Dogs for the Disabled,
- Hearing Dogs for Deaf People,
- Guide Dogs,
- Medical Detection Dogs, and
- Support Dogs.These seven charities have been accredited by Assistance Dogs International (ADI) to ensure that those with medical conditions maintain the highest standards of training for their assistance dogs in order to perform their duties, and are hence the only category of dogs allowed on site by New Wine.
- There will be official photographers on site at United and Luminosity. Delegates may feature in these images, which will be used for our website, magazine and on social media channels. If you do not wish your child to be photographed, you must submit a letter stating this to the Team Leader of their children’s group during registration.
- You are required to inform New Wine if you are subject to a safeguarding agreement with your home church, please email email@example.com with details.
- While on site, you are obliged to co-operate fully with site security, stewards and New Wine staff, and to adhere to rules and safety regulations set out in New Wine communications before and during the event.
- If requested by the church/camping group leader, we will provide a list of delegate names who have selected to camp with that church/group. If you would prefer not to have your name disclosed in this way, please let us know at firstname.lastname@example.org
- All New Wine Events operate within the guidelines of our Safeguarding Policy, which will be overseen by our safeguarding leads at each event.
GENERAL TERMS & CONDITIONS FOR ALL OTHER EVENTS (also see event-specific terms on individual event pages)
- Tickets are transferrable but non-refundable.
- In the event of changes to the programme or speakers, we are unable to offer refunds.
- New-wine.org links to both internal (New Wine) and external (non-New Wine) websites. We select links that are relevant to the New Wine vision and values and may support the wider ministry of the churches in the New Wine family.
- Some links will be provided by external organisations as part of an advertising campaign selected by New Wine so that revenue from such a campaign can be used to support the New Wine ministries. Some of our external links may be to websites which also offer charitable or commercial services, such as requests for donations and other online purchases
- New Wine is not responsible for the content of external websites. This is because:
- New Wine does not produce them or maintain/update them
- New Wine cannot change them and they can be changed without New Wine knowledge or agreement
- The inclusion of a link to an external website from new-wine.org should not be taken as an endorsement of that website or the site’s owners (or their products/services).
Terms and Conditions for Advertisers, Exhibitors and Sponsors
- All New Wine advertisers/exhibitors/sponsors must be aligned to New Wine’s vision and values. New Wine reserve the right to undertake all available checks to ensure that advertisers’ religious doctrines and practices comply with the teaching of the Christian Church. Any advertising that does not align with New Wine’s vision and values will be removed. The booking fee may not be returned.
- Registered charities should be in good standing with the Charity Commission and the company cannot accept potential advertisers who may be in dispute with the Commission or under investigation until a positive outcome can be proven.
- If advertisers are not affiliated with an established Christian denomination, they must be able to demonstrate a good understanding of the Christian faith.
- For United, once confirmed, the full payment of sponsorship/exhibiting/advertising costs must be paid before the deadline communicated for stand space to be confirmed.
- Specific stand locations are selected in application form. Once a stand has been booked the stand is no longer available to select. New Wine is not able to accommodate requests for booked stands.
- It is the exhibitor’s responsibility to make sure everything filled out in the application form is correct and up-to-date.
- All adverts on the stand must comply with the British Code of Advertising Practise and not contravene any of the provisions of the Trade Descriptions Act 1968.
- Two free transferable tickets are given for stands 2m x 2m. Four free transferable tickets are given for stands larger than 2m x 2m.
- If the exhibitor would like their family to attend United, tickets are available on the New Wine website at the current rate. Non-exhibitor tickets are not included in exhibitor costs.
- If the exhibitor would like their children to attend the United children’s ministry, tickets can be purchased from the New Wine website. Children’s tickets are not included in exhibitor costs.
- New Wine reserve the right to make further enquiries of any stand representative to deem suitability to exhibit.
- Exhibitors may not sell, sublet, advertise or share spare with any other organisation without prior written consent from New Wine.
- New Wine will provide floor space as requested; no shell scheme or wall space is provided.
- It is the exhibitor’s responsibility to know and approve the people that will be attending the stand during the period they have booked to exhibit.
- Tables and chairs can be pre-booked using the application form. New Wine is not able to accommodate requests made on the day of the event.
- St Andrews Bookshop has the sole franchise for selling books, CDs and resources at all New Wine events. Any products that are being sold by St Andrews Bookshop cannot be sold on your stand.
- It is the exhibitor’s responsibility to get in touch with New Wine before completing the application form if they are considering selling books/CDs at their stand. Once agreed with New Wine, exhibitors have a limited stock of resources to sell. In total, you are only able to have 10 resources (DVDs, books or CDs).
- For exhibiting at any of New Wine’s events, the stand cost does not include food passes. It is the responsibility of the exhibitor to accommodate food for their team.
- At United, all stand representatives on site must always be in possession of a valid New Wine pass. Transferable passes (included in the cost of your booking) are valid for one person at any one time.
- For United accommodation, it is the exhibitor’s responsible to complete their camping requirements (camping/size of tent/camping with a church etc.) via the New Wine website. This must be completed by 1 June 2022. New Wine cannot guarantee camping space anywhere after this date. If the exhibitor is camping off site there is no action needed regarding United accommodation.
- Each exhibitor agrees not to have more people than passes on site at any one time at United.
- If the exhibitor would like to have additional passes for United, a full delegate pass can be purchased from the New Wine website. There will be a cost if you need to replace your transferable pass for United.
- New Wine are not able to accommodate moving of stand once onsite.
- All stand representatives must be over 13 years of age; under 18s must have a guardian on site and must be accompanied by an adult (over 21 years) while working on the stand. Those aged 13-16 years may only work for one week.
- New Wine reserve the right to relocate or remove stands, close or move entrances and exits and adjust stands both prior to and during the event.
- It is the exhibitor’s responsibility to ensure that any non-European citizen holds the correct Visa to undertake this role. New Wine does not take on any employment responsibilities for exhibitors.
- Exhibitors must take all reasonable steps to confirm that stand representatives are of suitable character and behaviour to attend this family event and are not disqualified by any illegal activity. All exhibitors must be reference checked before arriving on site. New Wine reserve the right to refuse admission to stand representatives and to carry out spot checks to ensure that these conditions have been met.
- Stands must be set up at the time that is communicated by New Wine prior to the event.
- Exhibitors may not begin dismantling before the time communicated by New Wine.
- The stands must be manned during opening hours of the exhibitor hall. If a stand is not being manned New Wine reserve the right to dismantle and remove the stand. No refund will be made.
- Feature lighting and panel walls are the responsibility of the exhibitor.
- New Wine cannot accommodate early delivery of stand items and no items should be left behind for collection once you have left the event. New Wine will not be responsible for anything left behind that has been disposed of.
- New Wine reserve the right to refuse or revoke exhibitor’s rights to be on site, at any time. The exhibitor’s stand will need to be packed away and closed. New Wine will refund the fee, or part of, as appropriate.
- It is not compulsory but recommended that each stand representative wears a name badge with the stand representative name, organisation name and the organisation logo visible.
- New Wine reserve the right to use photography, audio or visual recordings of your stand and representatives for communication and marketing purposes.
- No photography or filming of the delegates is allowed without prior permission from New Wine and without gaining permission from the delegates being photographed if at close distance. If the delegate is under 18 the parental guardian must be asked for permission.
- Exhibitors are not permitted to use the United App for Marketing purposes.
- Exhibitors must adhere to the volume levels regulated by New Wine staff and volunteers.
- All exhibitors are solely responsible for purchasing any relevant licenses for music or copyrighted materials played or used as part of their exhibit.
- Stands that have valuable items for sale are the stand holder’s responsibility and New Wine will not be held liable for any theft, lost or missing items. The exhibitor is responsible for having adequate insurance or a system in place for removing valuable items when the stand is unmanned.
- At United, stands must be completely set up and exhibitors ready to attend the Resource Hub meeting at 5pm on the first day of each week.
- Leafleting outside of your stand area is strictly prohibited. Aggressive or overzealous leafletting and canvassing for delegates will not be tolerated. The New Wine staff and volunteers are within their rights to confiscate leaflets etc. if deemed to be inappropriately distributed.
- All storage space, stand furnishings and exhibits must be confined to the space booked unless the exhibitor has paid for extra storage space.
- New Wine will not be held liable for any of the exhibitor’s possessions left in the storage space.
- It is the exhibitor’s responsibility to send over a copy of their Risk Assessment document to complete the application form. If New Wine has not received the Risk Assessment from the exhibitor before the deadline, New Wine reserve the right to refuse admission to stand representatives.
- Exhibitors are not permitted to stick anything onto any of the walls.
- Exhibitors are responsible for providing and removing all necessary furnishings.
- At United, each organisation is supplied with one 13-amp power supply. If the total loading of the electrical equipment exceeds 13 amps, an extra point must be purchased. Kettles, irons or electrical items generating heat are not permitted.
- New Wine is not able to accommodate tables and chairs requests made on site at United.
- At United, exhibitors are not permitted to take chairs and tables from other places if they have not been paid for.
- If you are selling products that are labelled ‘Ethical, Organic, Fairtrade, Fair for Life etc.’ exhibitors must provide adequate accreditation to support this.
- Any damage caused to the property on site by the exhibitor will need to be covered by the exhibitor.
- New Wine is not responsible for any damage caused to the stand/stand equipment/merchandise due to weather related incidents.
- The exhibitor must leave the stand space the exact way they found it. Nothing must be left after the event has finished.
- Only exhibitors who have a stand within in the Resource Hub can apply for a Showcase seminar or Sofa session.
- Showcase seminars and Sofa sessions must remain in the allocated time. New Wine has the right to stop the session if it goes over the time frame.
- Showcase seminars and Sofa sessions must align to the visions and values of New Wine. New Wine has the right to cut short any session that does not.
HEALTH & SAFETY
- The exhibitor is fully responsible for safely assembling the stall and the maintenance during the event. The exhibitor is responsible for the health and safety of unloading and reloading stand equipment, to make sure it is done risk-free.
- New Wine requires the exhibitor to complete a full risk assessment document, which the exhibitor should complete and have available on site. This should ensure the safety of the team, the delegates and not infringe on the safety of the venue. New Wine has the right to risk access any of the stalls during the event and implement changes due to safety issues.
- The exhibitor is responsible for the health and safety compliance of their stand and for each stand representative.
- All electrical equipment must have a current PAT certificate and comply with safety requirements; this includes laptops.
- It is the exhibitor’s responsibility to ensure that their stand space is always safe.
- It is the exhibitor’s responsibility to ensure that their stand and anything related to it including all merchandise, meet with current Health and Safety legislation.
- It is the exhibitor’s responsibility to comply with any requests from the Resource Hub Manager or organisers which are given to ensure the safety of the venue. This includes, but is not limited to, ensuring that all trailing cables are taped to the ground and no item can cause an obstruction in a gangway, block a fire exit or cause any other hazard.
- Exhibitors are required to have their own public liability insurance. A copy will need to be produced on-site at United. New Wine cannot be held responsible for any damage, theft or loss of equipment or stock owned or loaned to exhibitors.
- It is also the exhibitor’s responsibility to ensure all staff have personal effects cover. At United the Resource Hub is locked outside of opening hours, however, New Wine suggests that expensive items (e.g. laptops) are removed from the Resource Hub while stands are unmanned.
- Exhibition stands must stay in the dimensions applied for and cannot go over the space. Failure to remain in allocated space could lead to an eviction with no refund.
- Once your application is approved, to complete the New Wine United Conference booking, the full amount communicated must be paid into the New Wine account via credit/debit card through your booking account or by BACS Transfer.
- Full payment must be paid by the deadline communicated. If full payment is not received by this time, New Wine reserve the right to re-sell the stand space.
- New Wine reserve the right to apply a 10% surcharge to any payment made after the deadline communicated.
- All exhibitor places shown on our booking system are for two weeks. A limited number of one week places may be made available at 40% off the total cost. Enquiries should be made to email@example.com.
- For exhibitors in the Resource Hub who are retailing products (taking payments for products at the event), in addition to the cost of any incidentals hired (e.g. chairs, tables, electrical supply), you will be charged the price of the exhibition space or 17.5% of your sales whichever is higher. If you are registered for VAT, 17.5% will be charged against your net sales. Retailers are expected to disclose weekly takings straight after United to aid verification and administration. Retailers are also required to record income in as much detail as possible and, ideally, to provide till receipts or similar records. Confirmed figures must be submitted by 30 August 2023, with full payment due by 5 October 2023.
- New Wine does not have subsidised spaces available.
- Only one discount can be used per stand.
- VAT will be charged for exhibitors. VAT will also be charged for all advertisers/sponsors unless New Wine is in receipt of a duly authorised exemption request.
- All cancellations must be received in writing.
- Cancellations must be received in writing and incur a cancellation fee of 50% if received 90 days before the event starts.
- No refund can be given if the exhibitor or sponsorship of the event is cancelled within 90 days of the event start unless New Wine is able to source a replacement.
- New Wine reserve the right not to return Payments, for cancellations received between 06 April 2023 and 1 June 2023.
- New Wine reserve the right to cancel an organisation’s booking at any time, prior to and during the event, and is not responsible for any losses.
New Wine Online provides a subscription service that allows our members to access New Wine Online content streamed over the internet. The viewpoints of our contributors do not necessarily reflect the theology of New Wine but, where they might differ, are offered to encourage biblical discussion.
Your New Wine Online membership will continue until terminated. To use the New Wine Online service you must have internet access and a New Wine Online ready device, and provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorise us to charge the membership fee for the next billing cycle to your Payment Method (see “Cancellation” below).
Billing and Cancellation
Billing Cycle. The membership fee for the New Wine Online service will be charged to your Payment Method on the specific payment date indicated on the “Account” page.
You can cancel your New Wine Online membership at any time, and you will continue to have access to the New Wine Online service through the end of your billing period. Following a 14-day cooling off period, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unwatched New Wine Online content. To cancel, go to the “Dashboard” page and under “Billing” and “Change Plan” follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period.
Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than your next billing period.
New Wine Online Service
You must be at least 18 years of age to become a member of the New Wine Online service. Minors may only use the service under the supervision of an adult.
The New Wine Online INDIVIDUAL membership account and any content viewed through this is for your personal and non-commercial use only and may not be shared. TOGETHER membership includes permission for the account holder to broadcast content available with this membership (e.g., to a church congregation). During your New Wine Online membership we grant you a limited, non-exclusive, non-transferable right to access the New Wine Online service and view New Wine Online content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
Passwords and Account Access.
The member who created the New Wine Online account and whose Payment Method is charged (the “Account Owner”) is responsible for any activity that occurs through the New Wine Online account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the New Wine Online ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, New Wine Online or our partners from identity theft or other fraudulent activity.
‘Circumstances beyond our control’ means any circumstance, act or event beyond our reasonable control or the reasonable control of the owner/manager of the Event venue(s), including without limitation fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, nuclear, chemical or biological contamination, unavailable or unfit Event venue(s), failure or interruption of public or private networks or utility services, unavailability of any necessary transportation method, labour disputes, strikes, lock-outs or industrial action by third parties, civil war or commotion, riot, Royal or national mourning, terrorist attack or threat of same, war, armed conflict or invasion (whether threatened, declared or not), imposition of diplomatic sanction, embargo or other inter-governmental dispute, or any law, regulation or action taken by a government or public authority.
Liability All attendees are responsible for their own safety and personal property at all times. New Wine isn’t liable for any injury or damage to any person or personal property, unless damage is caused by negligence or wilful malicious acts by the organisers.
Law and Jurisdiction These Terms & Conditions and any disputes in connection with them shall be governed by English law. All parties agree that the Courts of England have jurisdiction to settle any dispute in connection with this agreement. If any single clause of this agreement is found to be invalid by the Courts of England, the validity of the remaining clauses in this agreement will not be affected.
Last updated: 24 March 2022